EPFO mandates death claim settlement in 7 days

EPFO by a circular dated 27th September 2018 has directed for regular monitoring of death claims so that the settlement of death claims should not remain beyond 7 days.

The Prime Minister Narendra Modi during the PRAGATI review meeting held on 26th October 2016 desired that claims related to death cases be prioritized and may be settled on immediately, within 7 days of the claim. So, the retirement body EPFO by issuing a circular dated 31st October 2016 issued instructions to field offices to settle death claims submitted by spouse/nominee/legal heir within 7 days from the date of receipt of the proposal.

In case of pension claims, where PPO (pension payment order) is to be issued from offices other than where the account of the deceased member is being maintained, the total period taken for settlement of such claims should also not exceed 7 days. It will be the joint responsibility of officers in charge of both the concerned offices to issue PPO within 7 days.

But recently, EPFO has found that there is a delay in settlement of a claim in death cases which has to be settled within 7 days. Therefore, by this circular EPFO has directed its Regional Provident Fund Commissioner and officers in charge in the facilitation centers of field offices to scrutinize the claims regularly monitor the death cases in day to day basis so that death case should not remain beyond 7 days. That means the field offices should take prompt and proactive action to settle the death claims within seven days.

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