ESIC has launched a toll-free helpline number 1800-11-2526 to resolve complaint and queries of all the employees covered under ESI Scheme. The Interactive Voice Response (IVR) help desk has been started for facilitating on the spot redressal of callers from 10th August 2018 and also receiving complaints/grievances simultaneously. The reason behind launching the helpline numbers is that insured employees/ ESIC Beneficiaries face a lot of trouble due to lack of awareness as well as lack of procedural knowledge in claiming benefits under the ESI Scheme.
To empower insured persons and their beneficiaries and create awareness among other stakeholders, ESIC has produced seven Audio-Visuals clips using infographics and simple language. Audio/ Visual clips are useful in explaining any process to anyone irrespective of viewer’s literacy level. So, ESIC made available videos with information graphics and simple language to make ESIC membership, claims process etc. simpler to understand for any beneficiary. The Audio-visual clips have been produced for UMANG platform which is an umbrella of government services at one place. Now, ESIC will also host Mobile App ‘Chinta se Mukti’ on Umang platform to create awareness among the insured employees.